Metastorm
BPM
Metastorm leads the market in Business Process Management software and best practice
methodologies for human and system-based processes. Going beyond the basics of modelling
and automation Metastorm BPM® supports a complete process life-cycle and is designed
to address complex processes that are unique to organisations. More than 1300 Metastorm
clients around the world are achieving rapid and superior results in customer service,
supply chain operations, risk management, and internal operations.
Trusted Partner
AuraQ has been working with Metastorm for seven years on many of their engagements.
We have implemented Metastorm BPM solutions in several different industries and
have a strong team of Metastorm trained developers that have experience in process
development, integrating Metastorm with other systems, mentoring and training. We
provide services for Metastorm BPM in three main areas, Business Process Consultancy,
Software Development and Support.
Business Process Consultancy
Business Process Consultancy We help clients identify areas where changes
in business processes can be made to optimise performance. We also provide a full
design of how the new processes would operate, together with a fully costed business
case to support the required level of investment.
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Business Process Consultancy
Business Process Consultancy We help clients identify areas where changes in
business processes can be made to optimise performance. We also provide a full design
of how the new processes would operate, together with a fully costed business case
to support the required level of investment.
Business Process Audit
By examining an area
in depth and drawing on our experience, we make specific recommendations to improve
the effectiveness of targeted business processes. The duration of a BPA depends
on the business processes being audited and their complexity.
Business Process Design
Following on from the BPA the design service is an iterative process where we work
with the client to model the desired processes. Using graphical modeling tools from
Metastorm, we can create and
modify process models in real-time. This is a very
effective way of working and even complex models can be generated, reviewed and
agreed in aggressive timescales. As with the BPA, the cost of this phase depends
on the complexity of the work.
Business Case
Any serious business investment must be carefully cost justified to ensure
there is a strong enough business case to proceed. To develop a realistic business
case requires :
1. A Reason for Investment (Why are we doing this?)
2. Benefits
expected (Tangible and Intangible)
3. How Success
is measured (Key Metrics)
4. Return on Investment Model (Cost vs Payback).
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Software
Development
We develop software using Metastorm BPM tools to Optimize Business Performance in
targeted areas of an organization. We use proven, innovative tools and use best
practice methodology as defined by our quality procedures. Our goal is to produce
software that is 100% bug free 100% of the time and we constantly measure our performance against these standards. Before we start any project, we agree a Development and
Implementation Plan (DIP) that specifies the exact design, deliverables and timescale
for completion of the project. Full Change Control is used to ensure that any variations
from the original DIP are accounted for and any adjustments to cost or timescale
are agreed. Our software development and support processes are fully ISO 9001 compliant
and conform to current accepted best practice standards.
Support
Our support service is designed to ensure that any issue is resolved as
soon as possible in the most efficient way. We provide our clients with a consistently
high level of support for any issues they may have connected with the software we
deliver. Using an automated Help Desk, we are able to track all incoming calls by
whatever medium. We then agree the priority with the client and it is resolved within
the terms of our Service Level Agreement (SLA). As well as being able to contact
us by telephone, clients can also access a dedicated ‘self service’ portal on our
website. Here they can search for information on commonly asked questions, access
a knowledgebase or interact with our support team in real-time.
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Training
The ability to easily assimilate a new process or use new software is critical to
success. Effective knowledge transfer is vital. This is what our training services
are designed to achieve. We treat a client as a unique entity so our training programmes
are customised to their needs. Using proven role based training techniques, we focus
on ensuring that users learn what is appropriate to their role and do not become
confused with extraneous information that leads to overload.
Why AuraQ
We have capabilities that make us an excellent partner of choice.
Ability to Deliver:
We have worked with many clients across industry sectors and have a track record
of successfully delivering projects on time and within budget.
People: We are not
just technologists. We understand the challenges businesses face and our approach is to define solutions that comprise a better way of working (business processes)
and tools (software) to support it.
Technical Excellence: As a Metastorm accredited
partner, we have demonstrated the highest degree of expertise using this platform
to develop world class business processes and software that delivers real value.
Mentality: We work with our clients as partners, understanding their business objectives
and goals fully, so that we can add significant value not just from the solutions
we deliver but also from the ideas we share. |