AuraQ Product Recall is designed to manage the recall of products from multiple
stores in a retail organisation. The use of this process will assist in preventing a product recall
becoming a crisis. When a product recall or corrective action is properly managed,
brand reputation and customer loyalty will not be affected in the long term.
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Features:
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Stores can be selected individually or from regional groups.
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Product Information is entered once and can include pictures, descriptions, EAN codes, prices, sales
information, and repair and guarantee clauses, etc.
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Handles all
communication and information delivery between head office and stores.
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Corrective Action Announcement document created in a standard format and sent to selected stores simultaneously.
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Full
audit trail.
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eMail notification can be used if required.
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Allows searching of all data for previous product recalls.
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Allows HQ to monitor progress at store level.
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Benefits:
- Increase the speed
with which a recall can be instigated.
- Eliminate expensive
mail, fax, and unnecessary telephone costs.
- Eliminate
paper based documents.
- Eliminate numerous
man hours spent at the store and HQ processing information.
- Have better control
and visibility of all your stores.
- Easy to use at the
store.
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