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The Issues Register was designed to provide a centralised and collaborative solution
to Project Management Issue management. All Issues can be added, displayed and managed
through to completion by all members of the project team and at the same time giving
the PM or senior management a 'live' picture on the progress of the project's Issue
Management function at any time. This live picture can also be used
during Project Team meetings to discuss and update the progress and mitigating actions.
The Process consists of 3 stages. Issue creation, Issue management and Issue
closure. Issues across the entire process can be accessed via the Issue Control panel
or via the Web Access feature, including closed Issues.
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After a Issue is added, the user specified in the 'owner' field is sent the Issue
to manage. They are then expected to keep the Issue progress up to date.
Issues that have the owner field set to 'external' will be only accessible by the
Project Manager or the assigned Administrator. It is expected external owner
Issues will be kept up to date by the PM or the assigned Administrator.
Once a Issue is in the Log, it cannot be deleted and it's updates can only be added
to. This provides full auditability.
When an Issue is closed, it in fact is still fully accessible in the control panel
by the PM and assigned Administrator. The Issue may also be reversed back into
process by only the PM and assigned Administrator.
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