The Digital Pen for FSE’s can capture engineering reports, service sheets, timesheets, site notes, health + safety forms and action lists from the field via a mobile phone!

Constant improvements in a company’s speed of response are critical in today’s commercial environment. Businesses can expect a rapid upturn in the speed of cashflow, with order process times also significantly improved. For an instant response within a time-pressured situation, the Digital Pen for FSE’s is perfect.

A key component of the system is the Digital Pen, which looks and works just like an ordinary ballpoint, but captures handwriting and drawings from paper forms and notes. This data is transferred instantly from the field via GPRS using a mobile phone. The data transferred via the mobile phone is automatically uploaded onto the customised solution that is built using Metastorm BPM, allowing the whole process to be automated the moment pen touches paper.

The Digital Pen for FSE’s enables managers to have a lot more control over their staff. Automatic feedback messages ensure forms are completed correctly by the engineer, whilst start and finish times are recorded to allow for enhanced monitoring of performance. The improved quality and immediate transference of data has allowed AuraQ to radically cut the procedure lifecycle and reduce the need for data entry by support teams.

Suitable for both large and small companies who employ FSE’s, Digital Pen for Metastorm BPM can help improve productivity and quality while in turn reducing cost.

 

A recorded demonstration of this solution is available in wmv format. To view the recorded demonstration of a typical Field Service application click on the icon below.

No longer do organisations have to wait for their field service engineers to send job sheets into the office before they can be processed. The digital pen enables the data entered on a paper form to be sent to
the office for processing within a few seconds of completion.

In the field:

1. The engineer completes the form in the normal way - it is the paper form they are used to.
2. On completion of the form the engineer ticks a box which sends the data via their mobile phone to the BPM system.
3. The engineer is informed by text message if any mandatory fields have not been completed.
4. Once complete the engineer is informed that the form has been accepted and that they can leave the customer site.

In the office:

1. The new form arrives on the Metastorm BPM To Do List ready for processing.
2. The data extracted from the form is compared with the original image and edited if required.
3. The BPM form is submitted and the bespoke BPM process continues.



 

A recorded demonstration of this solution is available in wmv format. To view the recorded demonstration of a typical Field Service application click on the icon below.

Convenience: Digital Pen & Paper is very portable and easy to use in a site environment.

Quality: instant feedback during the send process ensures that all required data is collected before leaving site. The instant response also means that engineers must complete forms correctly before leaving.

Efficiency: the integrated system eliminates data re-keying and avoids the need for scanning or filing.

Audit: the instant availability and BPM processing is extremely useful for handling customer queries, reviewing quality and discussing technical issues with engineers whilst they are still on site.

Field data and notes are uploaded within seconds, eliminating the need for data entry by support teams..
Enhanced data accuracy as data is validated on site during upload.
Instant transfer of information increases same day payments and supplier appointment.
Non-confrontational communication with customers.
Fraud indicators are easier to detect as natural “eye to eye” contact can be maintained.
Instant management information.
Positive feedback from both FSE’s, employers and consumers.
Technically robust and reliable.
Frees up field time – allowing FSE’s to respond to more call outs.
Low cost of ownership and rapid payback.

 

A recorded demonstration of this solution is available in wmv format. To view the recorded demonstration of a typical Field Service application click on the icon below.